Data Reporting Analyst (Full-Time) - Covenant House Vancouver

Data Reporting Analyst (Full-Time)

Covenant House Vancouver is the premier provider of services for at-risk youth in the Vancouver area.  We have an opening for a Data Reporting Analyst, who will work with our front line Programs to maintain and mine the essential data we use to improve outcomes for the young people we serve.  Combine your passion for data, metrics and reporting, with the chance to help change the world for young people!  We also offer a great benefit package, competitive salary and the opportunity to attend a variety of training courses all paid for by Covenant House.


  • Implement and maintain data analytics, stewardship, management, governance, and user support for Efforts to Outcome (ETO) enterprise solution.
  • Collaborate with the Database Administrator in building and maintaining the ETO software (including system configuration and upgrade, reports / queries development, data conversion and batch upload).
  • Maintain accuracy and quality of the Key Performance Indicators and Outcomes (KPIO) and other program metrics.
  • Design best data architecture and select the most appropriate modelling techniques and data visualization.
  • Establish an archive of core algorithms and queries, refreshed at defined frequencies, including iteratively testing, refining, and improving them.
  • Initiate and lead projects in the area of prediction, optimization, and processes using advanced statistical and computational methodologies.
  • Develop and implement data collection systems and other strategies that optimize statistical methodologies and maximize data quality.
  • Identify deficiencies in system / software specifications and recommend areas of enhancement.
  • Identify, investigate, and resolve data anomalies and discrepancies.
  • Prepare and maintain appropriate ETO documentation of all reporting processes and protocols.
  • Liaise with ETO vendor on new features and functionalities, troubleshooting / bug reporting, and pursuing continuous training and development.
  • Stay educated about current and new ETO features and functionalities as well as concepts driving the development of ETO; when required, obtain the appropriate ETO certification.
  • Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, benchmarking state-of-the-art practices, participating in professional societies.


  • Bachelor’s degree required, preferably in Applied Statistics or Mathematics, Computer Science or Information Technology, Operational Research, or a related field; or a Bachelor’s degree in Social Sciences
  • Minimum 2 years’ experience required n gathering, mining, analyzing, and reporting data; including a demonstrated ability to identify appropriate statistical analysis for large datasets and graphical display for the data and measurement objectives

Knowledge (Required)

  • Statistical software and packages (e.g. R, Python)
  • Business intelligence tools (e.g. BusinessObjects, Tableau)
  • Database management system (e.g. MS Access, SQL Server)
  • MS Excel
  • Web programing (HTML, CSS, Javascript, D3)

Knowledge (Assets)

  • Survey tools (e.g., survey monkey), collaboration tools (e.g., MS Outlook, Project), and SharePoint
  • Data governance, data quality best practices, and database structures / theories / formats


  • Ability to compare technologies and make recommendations to senior team members
  • Analytical, time management, and organizational skills
  • Written and verbal communication skills
  • User support delivery / customer service
  • Facilitation skills with the ability to drive issues to positive closure
  • Self-motivated and able to handle tasks with minimal supervision
  • Flexibility and ability to adapt to changing priorities
  • Understanding of privacy laws and regulations that are relevant to database management and non-profit organizations
  • Knowledge of the Social Service sector

Other information:

  • Full benefits package, including sick and personal leave
  • 35 hour week

If this sounds like something you’d be interested in and would like to be a part of a family like organisation with excellent growth opportunities, please send us your resume. We also offer a great benefit package, competitive salary and the opportunity to attend a variety of training courses all paid for by Covenant House.


Position Start Date

As soon as possible


Application Due Date

Posting will remain open until filled