Supervisor, Donations Processing - Covenant House Vancouver

Supervisor, Donations Processing



Job Function

As part of our Development and Communications team, this position is responsible for ensuring exemplary donations administration and customer service to Covenant House Vancouver’s donors. Inherent to this position is a need for both speed and accuracy to ensure that targets are met throughout the year. This position reports to the Associate Manager, Direct Mail/Database and directly supervises a team of four full time staff and up to eight seasonal staff /volunteers. Through effective and efficient donation administration and stewardship, the Supervisor, Donations Processing contributes to the team’s fundraising efforts and focuses on both building and maintaining relationships with our donors.


Primary Duties and Responsibilities Include:

  • Supervises all Donations Processing tasks to ensure goals and deadlines are met
  • Conducts monthly closes and assists accounting with reconciliations
  • Ensuring regulatory compliance for credit card processing and all donation / receipts
  • Supervises 4 full time staff and oversees the addition of up to 8 temporary staff for 3 months each year
  • Accountable / responsible for all monies & regular transfers to the Finance department
  • Ensures all data /donor information is properly captured in Raiser’s Edge
  • Provides support to Major Giving Team and Capitol Campaign Team


  • Minimum High school
  • A Provincial or other vocational or professional certificate/degree is not necessary BUT an understanding of the principles of fundraising preferred
  • Able to manage a highly variable workload
  • Advanced MS Office skills
  • Minimum 1 year experience with Raiser’s Edge
  • Demonstrates initiative and diligence
  • Attention to detail
  • Leadership skills

Working Environment

  • Positive work environment
  • Great work life balance
  • Culture of collaboration
  • Fun atmosphere
  • Central downtown location near transit, shopping and great lunch spots


  • Full benefits package, including sick and personal time
  • 70 hours per pay period
  • Competitive Salary

Come join us if you are interested in being part of a fantastic and rewarding family like organisation with excellent growth opportunities. In addition, we offer a great benefit package, competitive salary and the opportunity to attend a variety of training courses all paid for by Covenant House.


Position Start Date

January 15, 2018


Application Due Date

Posting will remain open until filled