Our Continuum Of Care Hard at Work

A new youth was assigned to me recently at the Shelter. I spent some time with him in the morning and I learned very quickly that he spoke very little English and it was quite difficult for us to communicate with one another. He indicated to me that he wanted help getting a source of income through applying for Income Assistance. I attempted to gather some more information about his background by asking for some basic information about him, his family, and what his works and education level was.

At this point he indicated that he could not read, write, or use a computer.  He told me he left school at age 11. I was really feeling the pressure at this stage as I didn’t know how to help and was struggling as the first step of the Income Assistance is an online application. I was thinking to myself, “How am I going to get this youth on Income Assistance when he doesn’t speak English, can’t read, write or use a computer?” I made a bunch of phone calls, and eventually found a translator who translated for us. The translator was willing to help with the Income Assistance online application but he needed some identification.  This youth had lost his ID a few weeks ago.

We found out that this youth had accessed our Community Support Service (CSS) Drop-In program in the past, and I was informed that they had a copy of his Identification on file. I made a call to the CSS staff and they were delighted to help!

A new youth was assigned to me recently at the Shelter. I spent some time with him in the morning and I learned very quickly that he spoke very little English and it was quite difficult for us to communicate with one another. He indicated to me that he wanted help getting a source of income through applying for Income Assistance. I attempted to gather some more information about his background by asking for some basic information about him, his family, and what his works and education level was.

At this point he indicated that he could not read, write, or use a computer.  He told me he left school at age 11. I was really feeling the pressure at this stage as I didn’t know how to help and was struggling as the first step of the Income Assistance is an online application. I was thinking to myself, “How am I going to get this youth on Income Assistance when he doesn’t speak English, can’t read, write or use a computer?” I made a bunch of phone calls, and eventually found a translator who translated for us. The translator was willing to help with the Income Assistance online application but he needed some identification.  This youth had lost his ID a few weeks ago.

We found out that this youth had accessed our Community Support Service (CSS) Drop-In program in the past, and I was informed that they had a copy of his Identification on file. I made a call to the CSS staff and they were delighted to help!

He returned late this afternoon and handed me a piece of paper with a confirmation number from Income Assistance. I went and called the staff from CSS Drop-In to thank them for giving him the identification so this could be made possible. I was informed that the team at CSS Drop-In had actually completed the online application with him. We are now awaiting his first appointment with Income Assistance, and are hopeful he will receive assistance very soon. 

Thanks CSS!