Development Associate, Monthly Giving



Covenant House Vancouver is the premier provider of residential and support services for our city’s homeless youth, and we are growing! You will be joining a team of dedicated and committed  individuals whose mission is to help at-risk young people move off the streets and on to independence.

Development Associate, Monthly Giving Program

At Covenant House Vancouver we strive for a positive work life balance where unconditional love and absolute respect are demonstrated daily with our youth, staff and community partners

As part of our Development and Communications team, The Development Associate of Monthly Giving is responsible for ensuring exemplary donations administration and customer service to the monthly donors of Covenant House Vancouver.

This position will focus on the stewardship and database maintenance of our monthly giving program, through effective and efficient donation administration excelling in relationship management.

Primary Duties and Responsibilities

  • Acts as a front-line contact for our donor base, responding to donor inquiries and requests (phone, e-mail) in a professional and timely manner
  • Provide administrative support to Major Giving team, communicating daily (e.g. major gifts, monthly donors, direct mail)
  • Manages incoming mail and donations, ensuring gifts are entered and coded in Raiser’s Edge correctly and receipted in a timely manner
    • For Direct Mail: open, batch, scan, enter and receipt gifts daily (within 24 hours) including sending the electronic file to Mail-O-Matic for receipting and update donor records
    • For Major Gifts: open and scan all gifts and email to development staff daily, batch, enter and receipt gifts twice a week, distribute all accompanying correspondence to the appropriate development staff person
    • For monthly donors: enter new signups, process upgrades, cancellations, account changes and receipts and prepare appropriate correspondence. Attach media files weekly and ensure accuracy of records.
  • Ensures all data and donor information is properly captured in Raiser’s Edge
  • Entry of all on line gifts (Spark / Sphere)
  • Research “returned receipt” donors weekly, flag and update their file accordingly
  • Fulfill replacement receipt requests as needed
  • Other duties as required

Qualifications

  • Proficiency with Raiser’s Edge or another fundraising/database software an asset
  • Excellent interpersonal, verbal and written communication skills with a professional and courteous phone manner
  • Outstanding relationship building skills with donors and teammates to foster a culture of philanthropy in a mission-focused environment
  • Detail focused, superior organizational and time-management skills; ability to multi-task, comfortable with repetition
  • Ability to organize a diverse range of data entry assignments and projects with high efficiency and thorough attention to detail and follow through
  • Data base management and gift processing an asset
  • High School and a provincial or other vocational or professional certificate/degree is preferred
  • One year of related experience an asset
  • Advanced computer literacy in MS Office Suite (Word, Excel, Outlook, Word Merge)
  • The candidate must successfully complete a criminal records and education verification check prior to commencing employment

We Love what we do and try to make a difference everyday. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.

Covenant House Vancouver celebrates equality and diversity in the workplace. Our commitment is to ensure equity in employment, and we affirm and welcome applicants from all backgrounds of race, colour, ancestry, place of origin, religion, marital status, family status, physical or mental disability, gender identity, gender expression, sexual orientation and age, except as prescribed by law.

 

 

Position Start Date

As soon as possible

 

Application Due Date

Posting will remain open until filled