Coordinator, Volunteer Services

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

About Covenant House Vancouver

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.  
 
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair. 
 
We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.  

The Impact a Coordinator, Volunteer Services can make:

The Coordinator, Volunteer Services provides a senior level of operational support by building and managing relationships with 100+ operational volunteers to engage them in the work of Covenant House Vancouver (CHV). The coordinator asks for donations of time to support our mission and helps tell CHV story to demonstrate the impact of how volunteers are making a difference in the lives of youth who choose CHV for support. The coordinator applies a strong depth of knowledge in volunteer management practices to strength volunteer services.  

How You Will Contribute:

  • Create tailored asks to the community
  • Manage and supervise 100+ volunteers and their relationships with Covenant House
  • Help supervise and provide knowledge to fellow Volunteer Services Coordinator
  • Respond to Volunteer Inquiries in a timely manner.
  • Communicate with active volunteers through in-person meetings, virtual meetings, phone calls, and written avenues including mail and emails.
  • Work closely with the Philanthropy Team with matching donors and vacant volunteer positions.
  • Complete volunteer intakes, interview, references, police checks and new volunteer orientation
  • Complete Annual Engagement surveys to gain volunteer prospective of agency involvement.  
  • Provide evaluation feedback and support job reassignment of volunteers when necessary.
  • Prepare and maintain Volunteer hub and Raiser Edge volunteer records.  
  • Prepare and maintain up to date volunteer policy, procedures, and volunteer handbook.
  • Monitor and maintain accurate volunteer information on CHV website and any other recruitment websites.
  • Coordinate and Assist with Volunteer Annual trainings.
  • Work closely with programs to fulfill organizational needs with volunteer support.
  • Assist the Manager, Volunteer services with the coordination of Volunteer Appreciation Week
  • Contribute to ongoing growth of the volunteer services program.
  • Maintain knowledge of best practices related to volunteer services. 
  • Act as backup when Manager, Volunteer Services is away.
  • Other duties as assigned.

Who We Are Looking For?

Education and Experience:

  • Volunteer Management Experience
  • Member of VMPC (Volunteer Management Professionals of Canada) – is an asset
  • Knowledge of Raisers Edge

Competencies:

  • Demonstrated ability to solicit volunteer support
  • Excellent organization and communication skills, both written and oral
  • Strong problem-solving and time management skills
  • Ability to work under pressure and meet multiple deadlines
  • Thrives in a team environment
  • Ability to multi-task
  • Able to work with autonomy, be self-directed and show initiative in managing responsibilities.

Compensation

The successful candidate can expect a starting salary of between $39,912.60 and $49,886.20, depending on factors such as internal equity, experience, competencies, and education.  Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $59,859.80. 

Total Rewards

This position has flexible working arrangements with a hybrid in office expectation; excellent extended health and dental benefits for you and your spouse & children, including generous counselling benefits. During the first year, employees receive three weeks’ paid vacation, increasing to four in the second year; we have paid sick and personal leave and a matching Registered Pension Plan, investment in professional development, and more.  If you’d like more information on what we offer, please ask! 

We have been recognized as one of Canada’s Top 100 Employers for 2024!

Diversity, Equity & Inclusion

Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.

CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

  • Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
  • Persons with visible (physical) and/or invisible (mental) disabilities;
  • Persons who identify as women;
  • Persons of marginalized sexual orientations, gender identities, and gender expressions; and
  • Indigenous persons.

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.

If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!