Front Desk Associate

In order to be hired at Covenant House Vancouver as an employee, practicum student, or volunteer, candidates must provide evidence of full courses of Health-Canada approved vaccinations prior to starting their first shift.

The Impact a Front Desk Associate can make:

The Front Desk Associate will be responsible for managing all incoming and outgoing people to Covenant House Vancouver. You will support our Youth and Staff by coordinating deliveries, assisting visitors and donors by providing connection to their appropriate contacts, and connecting donors with the appropriate Philanthropy Associates. You will bring absolute respect and love to every interaction that you have and help to make Covenant House a welcoming environment for all.

How you will contribute:

  • Greet and assist visitors, guests, residents, suppliers, and service providers
  • Answer and direct incoming calls to the appropriate departments
  • Assist visitors, volunteers, and contractors in finding their appropriate contacts
  • Greet walk in donors, accept Gifts in Kind Donations, process receipts and store donations in safe until Philanthropy can pick them up
  • Receive and distribute mail
  • Assist the Donations Processing team with miscellaneous database and donor maintenance projects
  • Assist with building issues such as the elevators
  • Stay up to date on property restrictions
  • Coordinate clearing of the Lobby for incidents
  • Other related duties as assigned

Who are we looking for?

Education and Experience:

  • Minimum High School diploma
  • Degree or Diploma in a Social Services field considered an asset
  • 1 year of administrative working experience preferred

Skills & Abilities:

  • Able to work in a fast paced, dynamic environment with minimal supervision
  • Excellent interpersonal skills with the ability to display tact, respect, and diplomacy
  • Able to maintain professional boundaries with the Youth.

Why Work for us? Would you like to …

  • Be part of a team that makes a difference in the lives of youth in need
  • Have generous Health & Dental Benefits, substantial counselling benefits employee assistance program, excellent vacation (starting at 15 days per year!), personal and sick leave
  • Access ongoing training and development to improve both professional and personal growth
  • Attend an array of exciting team bonding exercises throughout the year
  • An inclusive team that welcomes innovative ideas and creativity

Diversity, Equity & Inclusion

CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

  • Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
  • Persons with visible (physical) and/or invisible (mental) disabilities;
  • Persons who identify as women;
  • Persons of marginalized sexual orientations, gender identities, and gender expressions; and
  • Indigenous persons.

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.

The starting salary range for this position is $17.92 – $22.40 / Hour

If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!