Philanthropy Associate, Donations Processing

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

About Covenant House Vancouver

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.  
 
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair. 
 
We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.  

The Impact a Philanthropy Associate, Donations Processing with our Philanthropy Department can make:

The Philanthropy Associate, Donations Processing is responsible for ensuring exemplary donations administration and customer service to Covenant House Vancouver’s donors. Through effective and efficient donation administration and stewardship, the Development Associate contributes to the team’s fundraising efforts and focuses on donation processing and data entry while also having the opportunity to build and maintain relationships with our donors.

How You Will Contribute:

  • Sort and process CHV mail
  • Process all mailed, phone and online donations, ensuring accuracy and task completion in a timely manner and achieving daily, weekly, and monthly deadlines
  • Ensure all data and donor information is properly captured in Raiser’s Edge, Luminate and Omatic as appropriate
  • Provide administrative support to the Philanthropy Team
  • Act as a front-line contact for our donor base, responding to donor inquiries and requests (phone, e-mail) in a professional and timely manner
  • Provide secondary support to a team of temporary staff during busy season
  • Other duties as required 

Who We Are Looking For?

Education and Experience:

  • One to two years of related administration experience
  • Experience with Raiser’s Edge database software is an asset  
  • Experience working for a non-profit and/or in an office environment is an asset  
  • Data base management and Gift Processing an asset
  • An interest in philanthropy and learning new skills  

Competencies:

  • Excellent customer service skills
  • Organization and time management skills   
  • Demonstrated ability to work independently and in a supportive team environment
  • Strong attention to detail 
  • Ability to meet deadlines 
  • Comfortable with repetition
  • Comfortable working in multiple databases
  • An interest in philanthropy and learning new skills
  • Passion for supporting youth experiencing homelessness

Compensation

The successful candidate can expect a starting salary of between $39,912.60 and $49,886.20, depending on factors such as internally equity, experience, competencies, and education.  Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $59,859.80. 

Total Rewards

This position has excellent extended health and dental benefits for you and your spouse & children, including generous counselling benefits. During the first year, employees receive three weeks’ paid vacation, increasing to four in the second year; we have paid sick and personal leave and a matching Registered Pension Plan, investment in professional development, and more.  If you’d like more information on what we offer, please ask! 

We have been recognized as one of Canada’s Top 100 Employers for 2024!

Diversity, Equity & Inclusion

Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.

CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

  • Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
  • Persons with visible (physical) and/or invisible (mental) disabilities;
  • Persons who identify as women;
  • Persons of marginalized sexual orientations, gender identities, and gender expressions; and
  • Indigenous persons.

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.

If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!