Covenant House Vancouver is committed to protecting the privacy of people whose personal information is held by us through responsible information management practices. Any personal information provided to Covenant House Vancouver via this website is collected, used and disclosed in accordance with the Freedom of Information and Protection of Privacy Act or other applicable legislation.
What is Personal Information?
Personal information is recorded information about an identifiable individual. Personal information includes such things as an individual's name, address, birth date, e-mail address and phone number. When Covenant House Vancouver collects personal information it must identify:
- the purpose for collecting the personal information,
- the legal authority for collecting it, and
- the title, business address and business telephone number of an officer who can answer your questions about the collection of that information.
What kind of information is being collected?
If you visit this website to browse, read pages, or download information, we will gather and store certain information about the visit. The following information is automatically collected and stored:
- The Internet Protocol Address and domain name used. The Internet Protocol address is a numerical identifier assigned either to your Internet service provider or directly to your computer. This address can be translated to determine the domain name of your service provider (e.g. xcompany.com or yourschool.edu);
- The type of browser and operating system;
- The date and time of the visit; and
- The web pages or services accessed.
Information collected automatically is used for purposes such as assessing system performance, improving web services and web site management. COVENANT HOUSE VANCOUVER does not use this data to determine your identity unless required to do so as part of an internal investigation or other law enforcement purpose.
Information Collected Directly From You
Personal information collected, used, disclosed and retained via website is done so under the authority of the Freedom of Information and Protection of Privacy Act or other relevant legislation. Personal information will only be used by authorized staff to fulfill the purpose for which it was originally collected, or for a use consistent with that purpose unless you expressly consent otherwise. We do not disclose your information to other public bodies or individuals except as authorized by the FOIPP Act.
Covenant House Vancouver does not collect personal information about you unless you voluntarily provide it to use specific online services. Your decision not to participate in electronic service delivery activities will not impair your ability to browse the web site, read or download any information provided on the site.
If you believe that your personal information is being used for a purpose other than what was intended please direct your inquiries to our administrative offices at 604-638-4438.
What safeguards are in place?
Covenant House Vancouver is obligated to protect your personal information by making reasonable security arrangements against such risks as unauthorized access, collection, use, disclosure or disposal. Security measures have been integrated into the design, implementation and day-to-day operating practices of this website as part of Covenant House Vancouver’s continuing commitment to the protection of personal information it holds.
How long is information retained?
The length of retention will vary in relation to the nature of the service. If Covenant House Vancouver uses your personal information to make a decision that directly affects you, it must retain that information for at least one year so that you have a reasonable opportunity to obtain access to it. Information collected or created by Covenant House Vancouver is maintained in accordance with legislative requirements.
How can I access and correct information I submit to a web site?
Please contact our administrative offices at 604-638-4438 to obtain access to information that you have submitted via this website.
Links to other sites
A cookie is a small file stored on your computer by your web browser when using some internet sites. Cookies can also store personal information such as your name, e-mail address, home or work address, or telephone number. Persistent cookies can use this type of personal information to identify you whenever you access a web site. Sessional cookies are used to help you move around our web site and do not store personal information. Sessional cookies are valid only during the time you are actually using the web site.
Covenant House Vancouver does not use persistent cookies (which may store personal information) but may use sessional cookies (which do not store personal information).
If you have a complaint or concern about your personal information, please contact our administrative offices at 604-638-4438. If your complaint is not resolved to your satisfaction the FOIPP Act provides a mechanism for independent review by contacting the Information and Privacy Commissioner.