Contract, Director, Business Transformation
Please note: A cover letter and resume are mandatory for all applications.
As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.
About Covenant House Vancouver
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.
Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.
We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.
The Impact the Director, Business Transformation can make:
The Director, Business Transformation and Strategic Initiatives will primarily be responsible for leading two core initiatives, the implementation of the strategic plan and the introduction of a new HCM system, Workday. Reporting to the COO and partnering with the Executive Leadership team this role plays a pivotal role in executing the strategic goals of Covenant House Vancouver (CHV).
How you will contribute:
- Strategic plan:
- Oversee the execution of the organizational strategic plan including tracking and reporting of initiatives and metrics using the Elate platform
- Maintain Elate platform and identify ways to optimize its use
- Partner with CEO and ELT to develop annual operational plans
- Partner with leaders across the organization as needed to ensure successful delivery of strategic plan
- Oversee and ensure quarterly goals are being met and work with ELT to adjust projects, resources, budgets as necessary
- Identify and assess potential initiatives, projects, and partnerships that align with the organization’s strategic goals
- Workday:
- Oversee Workday project, ensuring alignment with broader organizational objectives and strategic plan
- Oversee project budget, including monthly monitoring
- Lead, coach and support project manager
- Oversee all resources for the project
- Lead change management for the project, including developing change management plan, consultation, communication,
- Provide regular project updates, monitor progress, troubleshoot issues
- Act as key liaison with implementation partner
- Oversee risk management for project
- CHV wide initiatives:
- Partner with the COO to support the continued development of a safety culture across the organization. Including supporting root cause analysis processes and reporting.
- Partner with COO to support the partnership between Covenant House Vancouver and Covenant House Toronto.
- Develop and present compelling business cases and presentations to influence stakeholders
- Research, analyze and evaluate opportunities developing rationale, ROIs and other such evaluations to provide recommendations
- Take an active role in managing key project tasks as needed
- Support change management efforts to ensure alignment and adoption
- Support development and implementation of change plans, including communication, training documentation, and knowledge transfer
- Lead cross-functional teams in the planning, execution, and management of strategic initiatives
- Utilize data-driven insights to inform decision-making, measure progress, and adjust strategies as needed
- Implement change management plans to ensure the adoption and success of new initiatives
- Provide effective leadership to inspire, motivate, and guide cross-functional teams and foster a culture that embraces innovation and change
- Drive the adoption of best practices in program and project management methodologies
- Conduct retrospectives to identify lessons learned and opportunities for improvement
This position is offered as a fixed-term contract for a duration of 14 months from the date of signing.
This position has the opportunity to work a 9-day fortnight schedule most months of the year, where you’ll work longer days for 9 days and earn every other Friday off.
Who are we looking for?
Education and Experience:
- Undergraduate degree or equivalent relevant experience
- A minimum of 5- years of progressive experience in process optimization or management consulting, with a demonstrated track record of delivering significant results
- Project Management Certification (i.e., PMP, etc.) is an asset
- Prosci change management certification considered an asset
Competencies:
- A commitment to continuous learning on principles of equity, diversity, inclusion and reconciliation
- Exceptional project and change management skills, with a proven ability to lead complex initiatives and drive organizational transformation
- Deep knowledge of business process improvement techniques (e.g., Lean, Six Sigma, etc.) and their application in a strategic context
- Advanced analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights and identify strategic opportunities
- Exceptional leadership and teamwork skills, with the ability to inspire and motivate cross-functional teams to achieve ambitious goals
- Exceptional interpersonal and presentation skills, with the ability to build strong relationships and influence key decision-makers
- Exceptional ability to present complex ideas in a clear and compelling manner to executive audiences
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment
- Ability to embrace new technology and navigate the changing relationship between people and emerging tech
- Identifies and communicates the value and benefits of adopting a particular course of action
- Listens to and solicits feedback from others to identify patterns or trends that highlight the potential need for change
- Ongoing level of proficiency with office productivity tools (e.g., word processing, spreadsheets, presentation software, some database applications), the Internet, e-mail and computer operating system functionalities
Compensation
The successful candidate can expect a starting annual salary of between $93,584.40 and $116,989.60 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $140,394.80.
Total Rewards
Beginning immediately, this position has extended health and dental benefits for you, your spouse, and your children, including generous counselling benefits.
We were recognized as one of Canada’s Top 100 Employers in 2024!
Diversity, Equity & Inclusion
Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.
CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
- Persons with visible (physical) and/or invisible (mental) disabilities;
- Persons who identify as women;
- Persons of marginalized sexual orientations, gender identities, and gender expressions; and
- Indigenous persons.
We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.
We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.
If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!