Manager, Research, Learning and Evaluation
As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.
About Covenant House Vancouver
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.
Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.
We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.
The Impact a Manager on the Research, Learning and Evaluation Team can make:
As a Manager on the Research, Evaluation and Learning (REL) team, you will strengthen Covenant House Vancouver’s data infrastructure and internal capacity by supervising technical staff, coordinating projects across the data pipeline, and ensuring that data systems meet program needs and support meaningful reporting. Your leadership will enable the REL team to operate more effectively and strategically. Through your contributions, the REL team will be better positioned to deliver high-impact projects and extend its influence across the sector.
How you will contribute:
- In collaboration with the Director, provide supervision and coaching to REL team members including those working on ETO development, advanced analytics, and AI initiatives.
- Work closely with the Director, REL, to identify team priorities, allocate resources, and align projects with organizational goals.
- Lead or support project management for REL initiatives, including timelines, deliverables, and stakeholder engagement.
- Lead ETO development projects while ensuring that data collection aligns with existing structures and practices, supports effective program delivery and provides accurate, meaningful reporting.
- Provide technical guidance on integrating data elements across systems and tools to ensure consistency, usability, and integrity throughout the data pipeline.
- Offer hands-on support and troubleshooting for technical issues related to data collection, transformation, reporting infrastructure, advanced analytics, and infrastructure as code as needed.
- Support the execution of program evaluations, including analysis and integration of findings into reporting and program design.
- Support the development of policies and procedures ensuring secure, reliable, and ethical collection, use, and communication of youth data.
- Ensure alignment of technical work with data governance policies, privacy legislation, and trauma-informed data practices.
- Contribute to the development of strategic data initiatives, including toolkits, external knowledge mobilization, and partnership-based projects.
This position has the opportunity to work a 9-day fortnight schedule most months of the year, where you’ll work longer days for 9 days and earn every other Friday off.
Who are we looking for?
Education and Experience:
- Bachelor’s degree in Data Science, Information Systems, Computer Science, Statistics, Public Administration, Social Sciences with a data/technical focus, or a related discipline
- Minimum of 5 years’ experience in a combination of data systems development and administration, data analytics or engineering, and project management in a technical or evaluation-focused environment
- 2 to 3 years’ supervisory experience, ideally with cross-functional technical teams
- Experience delivering projects utilizing SQL, Python, git/GitHub, Microsoft Power Platform, and Azure services
The following are considered an asset
- Experience working in a social service or nonprofit setting
- Familiarity with trauma-informed data practices and privacy legislation
- Experience contributing to knowledge mobilization or capacity-building initiatives
Competencies:
- Supports team members in technical and professional development, utilizing effective delegation, and promoting collaboration, accountability and psychological safety in the team
- Demonstrates understanding of data systems architecture, including databases and reporting tools, with the ability to ensure that systems support program needs and reporting accuracy
- Plans, coordinates, and monitors projects across multiple stakeholders and timelines while managing competing priorities and adapting to changing requirements
- Integrates new technologies to improve team efficiency and achieve strategic goals
- Develops complex analyses and interprets findings to inform decisions, synthesizing complex information and challenging prevailing assumptions when necessary
- Ensures high service standards across team and addresses systemic issues
- Utilizes structured approaches to documentation, communication, and delivery
- Aligns technical and operational work with organizational goals and strategic priorities
- Builds strong working relationships across departments and with other stakeholders
- Willingness to stay current with developments in data systems, analytics, and evaluation practices
Compensation
The successful candidate can expect a starting annual salary of between $77,350.00 and $96,678.40 depending on factors such as internal equity, experience, competencies, and education. Once hired, the hourly rates are reviewed annually following the annual performance review and successful employees have the opportunity for their hourly rate to increase, over time, up to the maximum of the pay band, currently $116,006.80.
Total Rewards
This position has flexible working arrangements with a hybrid in office expectation; excellent extended health and dental benefits for you and your spouse & children, including generous counselling benefits. During the first year, employees receive three weeks’ paid vacation, increasing to four in the second year; we have paid sick and personal leave and a matching Registered Pension Plan, investment in professional development, and more. If you’d like more information on what we offer, please ask!
We were recognized as one of Canada’s Top 100 Employers in 2024!
Diversity, Equity & Inclusion
Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.
CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
- Persons with visible (physical) and/or invisible (mental) disabilities;
- Persons who identify as women;
- Persons of marginalized sexual orientations, gender identities, and gender expressions; and
- Indigenous persons.
We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.
We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.
If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!