Philanthropy Associate, Donor Services
As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.
About Covenant House Vancouver
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth with absolute respect, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.
Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.
We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.
The Impact the Philanthropy Associate, Donor Services can make:
The Philanthropy Associate, Donor Services plays a key role in ensuring exceptional donation administration and outstanding customer service for Covenant House Vancouver’s supporters. Through accurate and efficient gift processing, strong attention to detail, and meaningful donor stewardship, the Associate directly supports fundraising success. This role also offers opportunities to build relationships with donors and contribute to a supportive, collaborative Philanthropy team committed to innovation, learning, and shared purpose.
How you will contribute:
- Manage incoming mail and donations with accuracy and efficiency, ensuring all daily, weekly, and monthly processing deadlines are met
- Accurately capture donor and gift information in Raiser’s Edge
- Provide administrative support to the Philanthropy team
- Serve as a frontline contact for donors, responding to inquiries by phone and email in a professional and timely manner
- Provide secondary support and guidance to temporary staff during peak fundraising periods
- Perform other duties as required to support departmental needs
This position has the opportunity to work a 9-day fortnight schedule most months of the year, where you’ll work longer days for 9 days and earn every other Friday off.
Who are we looking for?
Education and Experience:
- 1–2 years of related administrative experience
- Experience with Raiser’s Edge is an asset
- Experience working in a non-profit or office environment is considered an asset
- Experience with database management and gift processing is an asset
- Demonstrated interest in philanthropy and willingness to learn new skills
Competencies:
- Excellent customer service skills and a donor-centered mindset
- Strong interpersonal, written, and verbal communication skills
- Exceptional organizational skills and strong time-management abilities
- Ability to work both independently and collaboratively in a team environment
- High attention to detail and accuracy
- Comfortable navigating and working in multiple databases
- Proficient navigating multiple databases and systems
- Skilled in Microsoft Office (Outlook, Excel, Word)
- Passion for supporting youth experiencing homelessness
- Demonstrated reliability and follow-through
- Ability to maintain accuracy and quality in high-volume or routine work
- Adaptability to different systems, processes, and workflows
- Commitment to continuous learning and professional growth in philanthropy
- Strong alignment with Covenant House’s mission and values, including supporting youth experiencing homelessness
Compensation
The successful candidate can expect a starting salary of between $41,095.60 and $51,378.60 depending on factors such as internal equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $61,661.60.
Total Rewards
This position has flexible working arrangements with a hybrid in office expectation; excellent extended health and dental benefits for you and your spouse & children, including generous counselling benefits. During the first year, employees receive three weeks’ paid vacation, increasing to four in the second year; we have paid sick and personal leave and a matching Registered Pension Plan, investment in professional development, and more. If you’d like more information on what we offer, please ask!
In 2024, we were recognized as one of Canada’s Top 100 Employers
Diversity, Equity & Inclusion
Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.
CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
- Persons with visible (physical) and/or invisible (mental) disabilities;
- Persons who identify as women;
- Persons of marginalized sexual orientations, gender identities, and gender expressions; and
- Indigenous persons.
We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.
We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.
If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!