Director, Clinical Services and Complex Care
As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.
About Covenant House Vancouver
Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.
Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair.
We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.
The Impact the director, clinical Services and Complex Care can make:
The Director, Clinical Services and Complex Care provides supervision and direction for all day-to-day operations within the Social Work & Clinical Services Team and Complex Care Programming. Working closely with the Senior Director Program Services, this position ensures that services are delivered in compliance with agency policies and procedures. The Director, Clinical Services and Complex Care participates in community initiatives and agency wide projects. This role assumes shared responsibility for all program areas in the Senior Director, Program Services’ absence.
How You Will Contribute:
- Directly supervise the Program Services managers of Social Work & Clinical and Complex Care Services.
- Provide staff with direction, coaching and training in supervision related processes including formal, informal, developmental, disciplinary and performance appraisals
- Responsible for delivering in service clinical training sessions across the agency and in the community as required.
- Responsible for leading the trauma-informed practice and ensuring its application across the agency
- Participate in the identification of service gaps and the development of new initiatives to address service gaps
- Responsible for monitoring program services in accordance with established outcome measures and key performance indicators
- Provide input into the development of the program goals, objectives, policies, long range planning, strategies for future development
- Attend to community relations and partnerships in relation to program services
- Review responses to critical incidents and emergency procedures
- Oversee preparation and maintain related budget activity
- Represent the agency at public functions and activities as assigned
Who We Are Looking For?
Education and Experience:
- Master of Social Work degree preferred, or related Social Service/Program or combination of education and related experience
- Minimum 5 years direct experience in a supervisory/managerial leadership role
Competencies:
- Ability to and prioritize in a fast-paced work environment
- Flexible and able to adapt to changing priorities
- Lead Purposefully and effectively
- Ability to communicate at a high level
- Crisis management/intervention re critical incident skills
- Strong team building skills, placing a high value on teamwork and sets values and objectives that encourages team cohesiveness
- Highly evolved problem-solving skills
- Strong program evaluation skills and abilities
- Evaluates and responds to complex requirements that supports the organizational direction
- Ability to recognizing potential situations and respond with solutions, tactics, or approaches to reduce or eliminate issues
- Ability to champion the organization both internally and externally models exceptional behavior
- Ability to establish trust and rapport with managers and employees at all levels by actively building on current working relationships while developing new ones to help achieve solutions
- Ability to align the internal environments to the overall direction of the organization
- Ability to analyze complex issues to develop approaches or solutions that are considered forward thinking and best practice
- Demonstrated ability to develop action plans and oversee the implementation of changes to work processes, policies and procedures
- Ability to identify opportunities for change that are not obvious to others leveraging input to identify opportunities for improving how work is done within or across functional areas, engaging the appropriate stakeholders, as applicable
- Ensures that internal teams and groups are aligned with organizational resource and financial limitations
- Holds oneself and others accountable for effectively meeting and exceeding organizational and departmental goals
- Develops practices and structures that protect the organization from potential and known risks
Compensation
The successful candidate can expect a starting salary of between $90,854.40 and $113,568.00, depending on factors such as internally equity, experience, competencies, and education. Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $136,281.60.
Total Rewards
This position has flexible working arrangements with a hybrid in office expectation; excellent extended health and dental benefits for you and your spouse & children, including generous counselling benefits. During the first year, employees receive three weeks’ paid vacation, increasing to four in the second year; we have paid sick and personal leave and a matching Registered Pension Plan, investment in professional development, and more. If you’d like more information on what we offer, please ask!
We have been recognized as one of Canada’s Top 100 Employers for 2024!
Diversity, Equity & Inclusion
Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.
CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:
- Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
- Persons with visible (physical) and/or invisible (mental) disabilities;
- Persons who identify as women;
- Persons of marginalized sexual orientations, gender identities, and gender expressions; and
- Indigenous persons.
We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.
We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.
If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!