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Manager, Social Work & Clinical Services

As we serve vulnerable youth, all employees working for Covenant House Vancouver must be fully vaccinated for COVID-19. Proof of vaccination status will be required prior to your start date.

About Covenant House Vancouver

Since 1997, Covenant House Vancouver has provided relentless support for youth experiencing, or at-risk of experiencing, homelessness. We provide support to young people age 16 to 24 who have experienced a wide range of early life and ongoing, complex trauma; including physical, sexual and emotional abuse and neglect. Our purpose is to serve all youth, with absolute respect and unconditional love, to help youth experiencing homelessness, and provide a safe and supportive environment for all youth in need.

Working at Covenant House will be one of the most meaningful things that you’ll do in your life. However, you will be confronted with significant issues in this work and frankly, this work is not for everyone. In the course of doing your work, particularly for those doing frontline work, you will be exposed to the trauma of others. The youth we serve may also experience overdose, physical harm perpetuated by self or others and even death. Because we provide a relational model of care, the harms our youth experience can impact us in varying degrees.  
While we provide training for youth workers on avoiding what we call vicarious trauma (namely, the trauma you can experience or take on by hearing other’s traumatic stories), and a generous allowance for counselling, it is still difficult work that can and does take its toll on many employees. Self-awareness and self-care are key. Some candidates and employees decide during the recruiting and probationary periods that this work isn’t for them, and that is totally fair. 
We will provide more information on vicarious trauma during recruiting and on-boarding, to help you decide if Covenant House is the place for you.  

The Impact the Manager or Social Work & Clinical Services with the Case Management Department can make:

As the Manager, Social Work & Clinical Services you will oversee the multidisciplinary Case Management department and directly guide clinical services in relation to all Covenant House Vancouver program and services. You will work directly under the Director, Clinical Services and Complex Care to optimize Case Management services and develop processes and procedures aligning with Covenant House Mission, Principals, and policies. You will provide guidance, training, support resources and tools to create a welcoming, safe, and inclusive environment for youth and staff.

How You Will Contribute:

  • Provide leadership to the case management team, including social workers and clinical counsellors
  • Support adherence and commitment to Trauma Informed Practice throughout the agency
  • Ensure that case management services are integrated within Covenant House Vancouver’s continuum of services
  • Liaise with department Managers and staff from varying departments to optimize processes and services
  • Manage case management budgets including monthly, quarterly and annual fiscal spending and appropriate reporting
  • Liaise with Research, Evaluation and Learning team to supervise the collection of client reporting, evaluation, ensuring consistency, accuracy and completion
  • Promote staff engagement initiatives and lead the promotion of a healthy, balanced workplace
  • Support other departments in ongoing learning regarding the roles of case management team.
  • Participate in full cycle recruiting including monitoring staffing levels, conducting interviews and selection (internally and externally)Manage staffing levels with consideration of required training, time off, department needs
  • Provide supervision and performance management including probationary reviews, annual performance reviews and professional development plans for case management staff
  • Promote and recognize employee excellence and recognition
  • Ensure compliance with applicable training, orientation, and onboarding processes
  • Support and maintain a positive and effective working relationship with all department
  • Continually review and reassess effectiveness of services, process, policies, procedures by identifying barriers
  • Employee relations, conflict resolution, investigations
  • Advocate for youth, staff, and the Agency
  • Collaborate with programs to support youth through case review meetings and as needed consultation
  • Utilize trauma-informed practice when responding to emergencies or potential mental health, emotional, or substance use concerns using trauma-informed practice
  • Other duties as required

Who We Are Looking For?

Education and Experience:

  • Masters of Social Work
  • Minimum of 3 – 5 years of related experience in direct supervision of a frontline team
  • First Aid and Non Violent Crisis Intervention training considered an asset 


  • Ability to make executive decisions impacting case management, youth and staff.
  • Exemplary leadership and team building skills.
  • Exceptional interpersonal and communication skills
  • Detail oriented organizational skills with demonstrated ability to plan and implement change
  • Ability to maintain professional boundaries with peers and direct reports
  • Ability to contribute and cultivate a culturally safe, inclusive, and diverse environment for all youth, staff, and volunteers.
  • Highly evolved ability to practice conflict resolution, active listening and problem solving.
  • Able to manage competing deadlines and prioritize workload
  • Knowledge and understanding of trauma informed practice, including barriers that at risk and vulnerable youth face.


The successful candidate can expect a starting salary of between $82,591.60 and $103,248.60, depending on factors such as internally equity, experience, competencies, and education.  Once hired, salaries are reviewed annually following the annual performance review and successful employees have the opportunity for their salary to increase, over time, up to the maximum of the pay band, currently $123,905.60. 

Total Rewards

This position has flexible working arrangements with a hybrid in office expectation; excellent extended health and dental benefits for you and your spouse & children, including generous counselling benefits. During the first year, employees receive three weeks’ paid vacation, increasing to four in the second year; we have paid sick and personal leave and a matching Registered Pension Plan, investment in professional development, and more.  If you’d like more information on what we offer, please ask! 

We have been recognized as one of Canada’s Top 100 Employers for 2024!

Diversity, Equity & Inclusion

Covenant House Vancouver is a secular organization that welcomes and serves young people from all backgrounds. While the international federation to which we belong was founded in the 1970s by members of the Catholic Church, we are not aligned with any specific faith traditions.

CHV is committed to upholding diversity, equity, and inclusion in our workplace. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

  • Persons from groups marginalized due to race, ancestry, colour, religion/spiritual beliefs, or place of origin;
  • Persons with visible (physical) and/or invisible (mental) disabilities;
  • Persons who identify as women;
  • Persons of marginalized sexual orientations, gender identities, and gender expressions; and
  • Indigenous persons.

We recognize that many of these identities intersect and that therefore, diversity, equity, and inclusion can be complex. We value the contributions that each person brings and are committed to ensuring full and equal participation for all at Covenant House Vancouver.

We love what we do and try to make a difference every day. Covenant House Vancouver offers a competitive salary with a great benefits package and excellent opportunity for training and career advancement. If you are looking to join a place where we have a purpose and aim to achieve positive outcomes, please join us by applying.

If our recruitment process does not work for you, let us know. Let’s see how we can work together to get to know you and see what might be a great fit!